What is TYPO3 Helpdesk Extension

A practical support system built directly into TYPO3. It allows your users to report issues, ask questions, and communicate with your team, all through a structured ticket workflow that keeps everything organized and easy to track.

How It Works

1. A visitor submits a support request through a front-end form.
2. The system creates a ticket with the user’s details, category, and description.
3. Your support team reviews, assigns, replies, and updates the ticket.
4. The user can log in anytime to check progress or send additional information.
5. Once resolved, the team closes the ticket and the cycle completes.

A simple, predictable flow that keeps both sides aligned.

Key Features 

Ticket Operations

• Create, categorize, and prioritize tickets
• Assign tickets to agents or teams
• Update status as work progresses
• Track full message history

User Interactions

• Front-end portal for submitting and reviewing tickets
• User account area to see updates
• File attachments for clearer communication

Team Tools

• A dedicated dashboard showing new, pending, and completed tickets
• Filters for status, priority, and category
• Activity logs for transparency

Process Control

• Email notifications for ticket events
• Configurable fields and forms
• Custom statuses and workflow rules

Quick Setup Guide

1. Install and activate the extension
2. Define agent roles and permissions
3. Add categories and priorities
4. Configure the submission form
5. Create pages for ticket submission and tracking
6. Fine-tune notifications and workflows
7. Begin accepting tickets

Why This Is a Smart Pick

This extension delivers a structured, dependable support system without complexity. It blends directly into TYPO3, keeps communication organized, and supports teams of all sizes with a workflow that’s easy to understand and manage.

If you want a support solution that lives inside TYPO3, scales with your operations, and stays simple for both team members and users, this extension is built for that purpose.